Description
SonicWall E-Class Support – 1 Year – Service – 24 x 7 – Exchange – Electronic and Physical Replacement service included to resolve your problems Electronic and Physical service sub type for better usability and increased efficiency 24 x 7 Phone Support service availability for your convenience with maximum efficiency 1 Year service duration to ensure maximum efficiency and precise results Gives you complete peace of mind and confidence in your results
Dell SonicWALL E-Class Support 24×7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24×7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
- Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
- Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL’s electronic support tools
