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Cisco Solution Support is a Technical Support Service offer that applies to Cisco solutions that include both Hardware and Software from Cisco only or from Cisco and Solution Support Alliance Partners and are comprised of solely Cisco Products” and products provided by third party vendors (“Solution Support Alliance Partner(s)”). For Hardware and Software in a solution, the Cisco Solution Support Services as described in this document are defined in the relevant Service Description associated with such Product.

Cisco Solution Support entitles customer access to a team of TAC engineers, who provide a primary point of contact for issues found within the solution, as well as Product support for the Hardware and Software that comprise the solution. When combined with product support purchased from Solution Support Alliance Partners by the customer, Cisco delivers support for Cisco Products in the solution and provides coordination with the Solution Support Alliance Partners for maintenance and support activities needed to troubleshoot and address issues across the solution.