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Service Description

As a valued Juniper Networks Support Services Specialist:

• Would you like to reduce your current software and hardware support costs?
• Are you interested in minimizing your customers’ support costs?
• Would you like to offer more service value to your customers?
• Is reducing your engineers’ learning curve a current goal?
• Are you looking for ways to streamline your operations?

If you have answered “yes” to any or all of these questions, you will benefit from Juniper Networks® Partner Support. Experts in achieving network availability levels, our engineers and technicians help you meet the most aggressive network demands through operational hardware and software support that ensures maximum uptime, utility, and value.

Juniper as an organization embraces its partners. Our goal is to be seen by you as the “partner’s partner”-meeting your unique requirements, empowering you to increase your branding opportunities, and enabling you to better serve your customers with needed tools and capabilities.

The Juniper Networks Partner Support offering takes a unique approach to services. Our philosophy is one of clear offerings and pricing options to ease the ordering process. We enable our partners with tools and capabilities that will allow you to increase your gross profit as well as reduce support efforts and costs. Key to our philosophy is service automation, which catches problems earlier, speeds up response, and is less labor intensive than ever before.

Along with the support tools and capabilities that Juniper offers, we continue to add specialized training and tools for technical, sales, and administrative personnel in your organization. We are confident that you will bring your best resources, energy, and people to the partnership as well.

Partner Support provides rapid response from Juniper Networks’ technical service engineers, software support, and hardware replacement options that let you choose the right timing and resources for your customer’s network. These hardware replacement options can be tailored to deliver the right level of service that you and your end customers require. Juniper Networks Technical Services provide a level of protection across the network investment that allows you and your end customer to maximize uptime and extract the most value out of the technology you deploy and support.